Shipping policy
Effective Date: July 2026
At Apecs Health (Pty) Ltd., we are committed to delivering quality medical products safely and efficiently throughout South Africa.
Processing Times
Orders are typically processed within 1–2 business days after payment has been confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Processing times may vary depending on product availability.
Delivery
We deliver throughout South Africa using trusted courier partners.
Estimated delivery times:
- Major metropolitan areas: 1–3 business days
- Regional areas: 2–5 business days
- Remote locations: 3–7 business days
Delivery times are estimates and may vary due to factors beyond our control.
Shipping Costs
Shipping costs are calculated during checkout based on:
- Delivery location
- Order size and weight
- Courier service selected
Any applicable shipping charges will be displayed before payment is completed.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information, where available.
Delivery Requirements
To ensure successful delivery:
- Please provide a complete and accurate delivery address.
- Someone must be available to receive and sign for the delivery where required.
Apecs Health cannot be held responsible for delays resulting from incorrect or incomplete delivery information.
Damaged or Missing Deliveries
If your order arrives damaged, incomplete, or appears to have been tampered with, please notify us within 48 hours of delivery by emailing:
Please include:
- Your order number
- A description of the issue
- Photographs of the product and packaging (where applicable)
Product Availability
Occasionally, products may be temporarily unavailable.
If an item is out of stock after your order has been placed, we will contact you to discuss:
- An estimated restock date
- A suitable alternative product
- A partial shipment
- A refund, where applicable
Delivery Delays
While we strive to meet all estimated delivery times, delays may occur due to:
- Weather conditions
- Courier disruptions
- Public holidays
- High order volumes
- Circumstances beyond our reasonable control
We appreciate your patience should any unexpected delays arise.
Contact Us
For any shipping or delivery enquiries, please contact:
Apecs Health (Pty) Ltd.