Refund policy
Effective Date: July 2026
At Apecs Health (Pty) Ltd., we are committed to supplying high-quality medical products. If you are not satisfied with your purchase, we will work with you to resolve the issue promptly and fairly.
Returns
Products may be returned within 7 days of delivery if:
- The incorrect product was supplied.
- The product arrived damaged.
- The product has a manufacturing defect.
- The product is incomplete or missing components.
Products must be returned in their original packaging and, where applicable, remain unopened and unused.
Non-Returnable Products
For patient safety and infection control, we cannot accept returns on:
- Opened sterile products.
- Products with broken safety seals.
- Custom or special-order products.
- Products damaged through misuse or improper storage.
Refunds
Once the returned product has been inspected and approved, refunds will be processed to the original payment method within 7–14 business days.
If a replacement product is preferred and stock is available, we will arrange an exchange instead of a refund.
Damaged or Incorrect Orders
Please inspect your order upon delivery.
If your order is damaged, defective or incorrect, notify us within 48 hours of receiving your shipment by emailing support@apecshealth.co.za together with:
- Your order number.
- A description of the issue.
- Photographs of the product and packaging.
Warranty
Where products are supplied with a manufacturer's warranty, warranty claims will be handled in accordance with the manufacturer's warranty terms.
Consumer Rights
Nothing in this policy limits your rights under the Consumer Protection Act, 68 of 2008 or any other applicable South African legislation.
Contact Us
For any returns or refund enquiries, please contact:
Apecs Health (Pty) Ltd.